My computer will not accept the username and password I am entering.
Are you entering the correct username and password? The ONLY username that will work is the one you have received from us. Entering your own username (for example, your own name or nickname) WILL NOT work. The same goes for the password: only the password you have received from us will work. It must be entered in exactly the same way as given.

My computer still will not accept the username and password you have given me for the current issue.
Is the home page headed June 2008? Sometimes, your computer's hard disk may be holding information already entered (last issue's username and password). If it shows a different date, it will need to be refreshed. Clicking the 'refresh' button at the top of your screen (Internet Explorer shows this as a page with the two green arrows) should clear this.
BUT: For AOL users. If that doesn't work, it may be that you're looking at an older page stored (cached) by your browser (AOL) from the last visit. However, they should not cache pages for very long so, once the current one has expired, the next visit to the page will cache the current version and the problem will be solved. If this is the case, the problem may already have fixed itself. If not, you will need to force your browser to refresh, in other words, to load the page fresh from Workshop on the Web. Try this: My AOL > Preferences > WWW >Temporary Internet Files >Delete Files. If that still doesn't work, the best way would be to bypass the cached home page and go directly to the workshops. To do this, copy http://www.quiltwow.com/workshops/jun2008/qjun08op.htm into the address line of your browser and enter. The box that pops up will ask for the June 2008 access information - key them in as usual and you're done.

I haven't received the username and password for the latest edition.
Please contact who will forward it to you again. There are always a few which 'bounce' back when we try to send them. Also, remember to check your junk or deleted items mailbox. It's surprising how many emails end up there for no apparent reason.

I have changed my email address recently and haven't received the username and password for the latest edition.
Did you remember to advise Fiona of the change in your email address? Unless you keep us advised of any changes, the password message will continue to go to your previous email address.

My computer will not accept the username and password you have given me for a Back Issue.
Have you remembered to click 'Back Issues' first? You will see this down the left-hand side of the home page or the workshops page.

I have lost the username and password to a Back Issue I subscribed to previously.
Please contact who will email you this information as soon as possible. Please try to keep a written note as well as a computer note of your usernames and passwords, if at all possible (safe from prying eyes!).

Can I buy Back Issues without joining?
Sorry, no. You can only buy Back Issues when (or after) becoming a member of Quiltwow. The annual subscription is only 15.00 British pounds and you are issued with a membership number which helps us to see which Back Issues you are entitled to, should any of those usernames and/or passwords ever go astray.

I am trying to look at a Back Issue but my computer will not let me in. Why not?
Have you subscribed to this Back Issue? If not, you will not be able to access it. You can buy any of our Back Issues at the very reasonable price of 4.00 pounds each. You will then be sent a username and password for that issue. To see a full list of Back Issues and what each edition contains, please click on 'Back Issues' down the left-hand side of the home page or the workshops page.

Why can't you just renew my subscription - I paid online last time using your secure server.
Sorry but when you buy online, we do not actually see your credit card details. These are held securely by Protx, who process your payment on our behalf.